Help, without the hold music.
The short answers to the things people actually ask. Can’t find yours? Our support team is there 24/7.
Getting started
How do I join?
Tap Join free, answer a few questions, add a photo and a line or two about yourself. It costs nothing to join.
Where do I log in?
Here: log in to My Senior Dating. Use the email address you joined with.
Is there an app?
You can use My Senior Dating in the browser on your computer, tablet or phone, and add it to your phone’s home screen like an app. In selected countries there are also apps for iPhone and Android.
What should I put in my profile?
A clear, recent photo and something specific: what you’d do on a perfect Sunday beats “I like travel”. There are ideas on our over 60 dating page.
Paying and cancelling
Is it free?
Joining is. A free Classic membership lets you create a profile, browse, get daily suggestions, send a limited number of messages a day and reply to VIP members. VIP and VIP Plus add unlimited messages and more; every price is on our prices page.
Do memberships renew automatically?
The 1-month, 3-month and 6-month memberships, and the one-week pass, renew automatically at the same price until you cancel. The 12-month membership is a single payment and doesn’t renew.
How do I cancel?
Contact our support team through the support form or the chat assistant. We’ll email you a link to complete the cancellation. Your paid features carry on until the end of the period you’ve paid for.
Can I get a refund?
Payments are generally final. If you live in one of the US states listed in our Terms, or in Israel, you can cancel without penalty before midnight on the third business day after you subscribe. In the EU, EEA, UK and Switzerland, the 14-day cooling-off period doesn’t apply, because membership starts the moment you pay. The details are on our billing & cancelling page and in our Terms & Conditions.
Your account and privacy
How do I delete my profile?
Log in and go to your Membership page, where you’ll find the instructions. Cancelling a paid membership doesn’t delete your profile; deleting it is a separate step.
How do I stop the emails?
Change your email preferences in your account settings, or use the unsubscribe link at the bottom of any email from us.
Who can see my details?
Other members see your username and your nearest town or city, not your real name, email or address. Our Privacy Policy has the full story.
Safety and reporting
Someone has asked me for money.
Stop replying, block them and report the profile. Never send money to anyone you meet online, whatever the story. More on our safety page.
How do I report or block someone?
Use the report and block options inside the site, or send us a message through the support form and choose “Report a member”.
Someone is using my photos.
Tell us through the support form (“Images used without consent”). Our complaints and content removal policy explains what happens next.
Contact us
The quickest way to reach a person is our support form. Pick a topic (account, profile, technical issue, report a member, complaint, data protection), write a line or two, and our support team will get back to you.
All sorted? Then go and say hello.
Your profile tonight. The first hello whenever you like.
Join free