Contact us: real people, around the clock.
Our support team is on hand 24/7. The quickest way to reach them is the support form; pick the topic and they’ll pick it up from there.
Where to go for what
Your account or profile
Choose “Account Enquiry” or “Profile issue” on the support form. Something not working? Choose “Technical issue”.
Billing and cancelling
Our billing & cancelling page explains renewals, how to cancel and the refund rules. To cancel, contact support through the form or the chat assistant.
Report a member
Use the report button on the profile or message, or choose “Report a member” on the support form. Our safety page has the rest.
Your photos used without consent
Choose “Images used without consent” on the support form.
Your data
Choose “Data Protection” on the support form. Our Privacy Policy explains your rights.
Complaints and content removal
Choose “Complaint” on the support form. Complaints are reviewed and resolved within five business days; the complaints and content removal policy has the details.
Prefer something else?
Chat assistant: you can also ask the chat assistant, including to start a cancellation.
Quick answers to the usual questions are on our help page.