Billing and cancelling: the plain version.
What’s free, what you pay for, what renews, how to stop it, and what the refund rules actually say. No small print doing the heavy lifting.
What costs nothing, and what costs something
Classic: free
- Your profile, photos and status updates
- Browse members and get daily suggestions
- A limited number of messages a day
- Read and reply to messages from VIP and VIP Plus members
- ID verification and profile badges, free and optional
Classic costs nothing, now or later.
VIP: paid
- Everything in Classic
- Unlimited messages
- Advanced search filters
- See everyone who likes you
- Members-only chat rooms and private group chats
- Go back to profiles you passed on
VIP Plus: paid
- Everything in VIP
- Exclusive matches
- Priority placement for your messages and likes
- Top of the daily suggestions
Optional paid add-ons, such as Super Match, are sold separately.
Prices in your currency, for every length, are on our prices page. What each feature does is on the features page.
What renews, and what doesn’t
| Membership length | What happens at the end |
|---|---|
| 1 week | Renews every week at the same price until you cancel |
| 1 month | Renews every month at the same price until you cancel |
| 3 months | Renews every 3 months at the same price until you cancel |
| 6 months | Renews every 6 months at the same price until you cancel |
| 12 months | A single payment. It doesn’t renew. |
You’re charged for the next period only when the current one ends. If you ever take up a discounted trial or offer, it renews at the standard price for that membership when the offer period ends, unless you cancel before then.
How to cancel auto-renewal
- Contact our support team through the support form, or ask the chat assistant, and say you’d like to cancel.
- We’ll email you a link to the membership cancellation process.
- Follow the link to complete it. Do it before your current period ends to stop the next payment.
Want to delete your profile as well?
That’s a separate step. Log in and go to your Membership page, where you’ll find the instructions. Our help page has more.
Paid through someone else?
If you bought your membership through a third-party payment provider, their terms apply, and billing questions go to them directly.
What the refund rules say
Straight from our Terms & Conditions, in plain English:
- Generally, payments are final. There are no refunds or credits for part-used periods, except where the law where you live gives you a right to one.
- In Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, Wisconsin and Israel, you can cancel without penalty before midnight on the third business day after you subscribe. There are also part refunds in case of death or disability; the Terms explain how.
- In the EU, EEA, UK and Switzerland, membership is an instant-access digital service, so the 14-day cooling-off period doesn’t apply.
- Add-ons such as Super Match can’t be part-refunded, however many you’ve used.
- Any refund is subject to an administration charge.
This page summarises the Terms; if the two ever differ, the Terms apply.
Billing FAQ
Do I need to pay to use the site?
No. Classic is free: profile, browsing, daily suggestions and a limited number of messages a day. You can stay on Classic as long as you like.
Does the 12-month membership renew?
No. It’s a single payment. The 1-week, 1-month, 3-month and 6-month memberships renew at the same price until you cancel.
If I cancel, do I lose my paid features straight away?
No. They carry on until the end of the period you’ve paid for.
Who do I contact about a charge I don’t recognise?
Our support team, through the support form. If you paid through a third-party provider, contact them too. Our contact page lists every way to reach us.